Script
Check in clerk: Good morning! Where are you flying today?
Passenger: To Dallas.
CIC: How many bags are you checking in?
P: Two.
CIC: Would you like a window seat or an aisle seat?
P: I’ll take a window seat, please.
CIC: Oh! I’m sorry, sir… Your flight is cancelled.
P: Cancelled!
CIC: Yes, sir. You’ll have to go to the ticket agent to reschedule.Ticket agent: Can I help you?
P: My flight to Dallas was cancelled. I have to get to Dallas!
TA: I have a direct flight – 656 this afternoon, or flight 777 that leaves in an hour with a stop in Atlanta.
P: I’ll take the 777 flight.
TA: Here’s your boarding pass. You’ll have to check in your bags over there.
P: ThanksSecurity officer: Where are you flying, sir?
P: Dallas, flight 777.
SO: I’m sorry sir, that flight is delayed. It is boarding from terminal C, gate 22.
P: Terminal C! Where is that? # Where is gate 22? / What gate is flight 777?
SO: Take the stairs to the shuttle bus. Bus 736.
P: Thanks.Airport announcement: Welcome to Dallas! Bags from flight 777 will be on belt number 6.
P: Where are my begs? Excuse me, where are my bags?
Airline staff: What was your flight number?
P: Flight 777. Here is the claim ticket.
AS: Your bags are in Atlanta, sir.
P: Atlanta! What will I do now?
AS: I’ll send them to your hotel when they arrive this evening. Please fill out this form.
P: I hate flying!
Vocabulary
(iLab 4.2.1; 4.2.3)
conveyor belt, jet lag, brief, stopover;
People/Places in the airport
- baggage claim
- check-in desk
- shuttle bus
- gate
- security officer
- ticket agent
Items/issues at the airport
- cancelled flight (weather conditions)
- delayed flight
- missed flight (you were late)
- rescheduled flight (airline changes the times)
- lost luggage
- problems at security check points (thing you can’t take)
- problems finding the gate / terminal (gate / terminal change)
- passport problem
- an e-ticket
Grammar
(iLab 4.2.3; 4.2.4)
- Where are you flying today?
- Your flight was delayed.
- I’ll take an aisle seat.
Apply
You are a passenger. Look at the information.
- You wanted to arrive early to get an aisle seat.
- You are very tall.
- You got in a traffic jam. You arrived late.
- Go to check in.
- You don’t usually like to sit in the emergency exit.
| Name | Flight | City | Departure | Destination | Arrival | Stops | Airline | Baggage claim no. | Gate |
| J Smith | AB123 | New York | 7:15 AM | Washington | 10:30 AM | Boston | Air Boston | 989 | 6 |